Comments on: Enterprise Rent-A-Car are so shit!

By: Jon

Jon — Thu, 13 Aug 2009 02:39:32 +0000

We booked a van from way out of town this tear, apparently this works well as they are not looking for burners when you are not in SF/Bay Area.

Last year we went to another company in SF that did not ask the question “is this for burning man”, when we went to collect there were photocopied notices all over the office saying there was a additional non refundable deposit of $1000 (an extra charge, then) for vehicles going to BRC, we keept quiet. When we returned the van, spotlessly clean, they opened up the air filter and showed us the dust and tried to charge us the $1000, we argued and argued that we had not been there and eventually they dropped it, this is not a recommended course of action.

By: SM

SM — Tue, 11 Aug 2009 00:44:11 +0000

just want to say that its 2009 and it seems like the same thing is happening all over again. i booked my reservation for a cargo van back in MAY and 2 weeks before im due in reno i get a call saying they\’re overbooked and will likely have to cancel my reservation. im freaking out right now and dont know what to do. jon - whats your story this year? where did you end up getting your van from? do you have any advice??

thanks!!

By: Fuck Enterprise

Fuck Enterprise — Wed, 25 Mar 2009 20:27:42 +0000

Fuck Enterprise, they are a bunch of muppets in the UK as well, they can go fuck themselves. Fucking cunts.

By: Jon

Jon — Wed, 03 Dec 2008 08:16:07 +0000

Point taken about her name so I took it out, they are an enormous company and it was not her fault personally… incidentally i doubt it is her real name anyway.
They never did call or email me back, I did go to collect my van but there were so many screaming would-be-van-renters there that morning (presumably ones that had not checked their email) that I laughed and went elsewhere.
Jon.

By: WhySoHarsh?

WhySoHarsh? — Wed, 03 Dec 2008 00:19:31 +0000

Wow, Jon. I can see how frustrating that must have been for you, but have you never worked in customer service? Do you have no understanding as to how large Enterprise Rent-a-car is? Do you really think this miscommunication and over-booking was really the sole fault of Ms. ** ? This email and response seems incredibly harsh, and to publish it on the internet seems a bit extreme. Hopefully its helping you sleep better at night. Id bet it didnt get you another car though…