Enterprise Rent-A-Car are so shit!
We booked a van with Enterprise Rent-A-Car about 4 months ago, today just 7 days befor we are due to pick it up I get this from them! by email!
Mr. Starbuck,
This email is in regards to your booking for a cargo van on the 23rd of August.
Due to the burning man event, we have been overbooked 100+ CargoVans/PickUp Trucks.
Therefore, we are cancelling all reservations for the end of August. There will be no trucks or Vans available during this tmie period.
Thank you for your understanding. Please feel free to call our branch with any questions or concerns.Kylie Beren
Enterprise Rent-A-Car
Assistant Manager 23GP
San Francisco- Mission St.
415-522-5900
Can you beleive it? I can’t. I sent them this response (by email):
Dear Kylie,
This is totally unacceptable! Have you only just noticed you are overbooked by “100+” vehicles? What kind of system are you running? This van has been booked with you for about four months now, I did not book it yesterday, you cannot just cancel my reservation with one week’s notice, especially by email!
Because of the Burning Man event I am now unable to book another van, I knew this and booked in good time and you took the reservation. How do you not know when Burning Man is, it is not as thought this is the first year it has happened .
I need the van on the date I reserved it for the duration I reserved it for and I will be in to pick it up next Saturday.
If you have any “questions or concerns” about this then I can be contacted on 415-823-8109.
Yours,
Mr. Jon Starbuck.
No response from them yet………….
